Terms & Conditions
We may add to, change, move or delete portions of our site from time to time. Your use of our site, following these changes, constitutes your agreement to follow and be bound by any changes made.
All prices stated on our site are in GBP.
If you have any concerns about material which appears on our site, please contact us
Although availability may be indicated on THEOFFICIALGEEK.COM, we cannot guarantee product availability and products may not be available for immediate delivery.
We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
If your order is unavailable, we will contact you with alternatives or with the offer to cancel.
The Official Geek
acceptance of orders
Any problem with an order should be outlined within 24 hours of receiving the goods.
Failure to inform The Official Geek Limited of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur.
If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
Where applicable, prices are inclusive of VAT.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’
Although availability may be indicated on our site, we cannot guarantee product availability and products may not be available for immediate production and delivery. All of our products are printed to order and hand finished therefore our standard delivery estimate is 7-14 working days for the UK. International orders can take longer.
All deliveries are made through Royal Mail 1st class service and once your order has been shipped, your order status will be updated to 'shipped'. At this point, cancellations are no longer possible and any unwanted goods would need to be returned under our returns process
cancellation or modification
Your order can be cancelled for a full refund at any time while your order status still shows as 'Processing'. To do this, get in touch via our contact form. Make sure you include your order number.
Modifications to your order can also be made by getting in touch via our contact form. Whilst every effort will be made to get your order to you as soon as possible, additions to orders may affect delivery times.
warranty and disclaimer
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law THE OFFICIAL GEEK and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
This does not affect THE OFFICIAL GEEK’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
return of material
If you would like to return your goods because you’ve changed your mind, we will refund the price paid for the products (but not any enhanced delivery charges) once the goods are returned to us. Please make sure you return the product unused and unworn, in the same condition you received it, as well as all the packaging and included accessories, but nothing else!
We will reduce your refund if you’ve changed your mind and can’t manage to meet the return requirements above, or if you have used the product more than you would be able to in a shop when deciding whether to buy it and it is no longer in a resalable condition.
To start the returns process, please complete the form on our returns policy page
You agree to indemnify, defend and hold harmless THE OFFICIAL GEEK, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Payment for all orders must be made by credit card, debit card or PayPal on our checkout page. We accept payment by most major credit and debit cards.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card declines to authorise payment for any reason.
Please note it also possible that your card issuer may charge you an online handling, currency conversion or processing fee. We are not responsible for this and any charges from your card issuer do not form any part of refunds from us.
If you order products from the Website for delivery to certain countries, your order may be subject to import duties and taxes. The Official Geek doesn’t have any control over these charges, and you will need to pay them if they apply in order to receive your order.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with THE OFFICIAL GEEK and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brandname is referred to it is used solely to describe or identify the inspiration for our own products and services and is in no way an assertion that such products or services are endorsed by or connected to THE OFFICIAL GEEK.